FAQ

How can I get an Old Bones Therapy sticker?

We would love to hook you up with a sticker! Please send a self-addressed, stamped envelope to the below address and we will send you a free sticker.

Old Bones Therapy
ATTN: Stickers
617 Mountain View Ave #6
Belmont, CA 94002

How do I wear this back brace?

We're glad you asked! Here's a video showing how easy it is to adjust the compression on the Old Bones Therapy back support brace.

What size should I order?

Please reference the following sizing charts to find your perfect fit.

  • Back Brace Sizing Guide
  • Knee Ice Wrap Sizing Guide
  • Compression Knee Sleeve Sizing Guide

How do I track my package?

Track your order from your confirmation email.
If you have multiple orders, find the email for the one you want to track.
Follow the instructions in the email to track your order using the tracking number.

Free Shipping Promotion

We currently offer FREE shipping for US orders over $99.
We do NOT offer this for INTERNATIONAL orders, sorry.

Can I pay using PayPal?

Of course you can! You will have the option of using your PayPal account during checkout. Simply click on the PayPal button and proceed through the checkout options.

I have an issue with my order. Who do I contact?

If your package is delayed, damaged, or not received please email Customer Service at help@oldbonestherapy.com. Please provide us your order number and we will assist you!

Do Old Bones Therapy products come with a warranty?

A One-Year Warranty covers every product that Old Bones Therapy sells from the date of purchase. The warranty covers defect of workmanship and materials but does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and material through time, exposure or extensive use. This warranty is only valid with your proof of purchase, clearly depicting the original order date.

Can I exchange products for a different size?

Absolutely! If you need to exchange for a different size you can use our self service exchange and returns portal ==> https://oldbonestherapy.com/a/returns

If you have any issues please email Customer Service at help@oldbonestherapy.com. 

What else can we help you with?

You can email us at help@oldbonestherapy.com. We will be more than happy to assist you!