FAQ
How can I get an Old Bones Therapy sticker?
All orders ship with FREE 3" stickers.
We also have larger stickers for sale here:
https://oldbonestherapy.com/collections/old-bones-therapy-sticker-collection
How do I wear this back brace?
We're glad you asked! Here's a video showing how easy it is to adjust the compression on the Old Bones Therapy back support brace.
What size should I order?
Please reference the following sizing charts to find your perfect fit.
- Back Brace Sizing Guide
- Knee Ice Wrap Sizing Guide
- Compression Knee Sleeve Sizing Guide
How do I track my package?
Free Shipping Promotion
Can I pay using PayPal?
I have an issue with my order. Who do I contact?
If your package is delayed, damaged, or not received please email Customer Service at help@oldbonestherapy.com. Please provide us your order number and we will assist you!
Do Old Bones Therapy products come with a warranty?
A One-Year Warranty covers every product that Old Bones Therapy sells from the date of purchase. The warranty covers defect of workmanship and materials but does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and material through time, exposure or extensive use. This warranty is only valid with your proof of purchase, clearly depicting the original order date.
Can I exchange products for a different size?
Absolutely! If you need to exchange for a different size you can use our self service exchange and returns portal ==> https://oldbonestherapy.com/a/returns
If you have any issues please email Customer Service at help@oldbonestherapy.com.
What else can we help you with?
You can email us at help@oldbonestherapy.com. We will be more than happy to assist you!